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Customer Service Practitioner

Customer Service Practitioner
Velocity PT Academy > Apprenticeships > Customer Service Practitioner

Customer Service Practitioner


The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.   Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Who Is This For?

To anyone who works or wanting to work in a role delivering a product or service to customers. You can be a current staff member wanting to enhance your skills by gaining an accredited customer service qualification through completion of this apprenticeship. You can also be an individual who would like to work as a customer service practitioner and willing to enrol onto one of our apprenticeship programmes.

Are you an Employer in need of Recruitment?

If you’re currently looking to recruit staff members, we can help! We will take away the stress of advertising for a position and the timely task of finding the candidate that is a perfect match for your business. We will advertise through our network of recruitment tools and find you the perfect matched candidate – for FREE! Your candidate will then go onto enrol onto one of our accredited apprenticeship programmes and learn & earn at the same time. For more information on this, please either submit your interest here or call 01132 866453 and speak to one of our apprentice placement officers.

Programme Outputs

1)Industry Recognised Apprenticeship Standard.

2)Functional Skills in Maths and English.

3)Personal Development, Behaviour and Wellbeing.

The Duration

The Customer Service Apprenticeship lasts 15 months in total. There is further detail about what is taught throughout this duration on pages 4 & 5. Below is a delivery timeline of how the Customer Service Practitioner apprenticeship will be delivered:

Payments and Incentives

There are additional benefits for employers who invest in training young people who are between 16 and 18:

An employer who recruits or up skills a staff member is eligible to a £1000 incentive with £500 payable after 6 months and at achievement. The staff member would need to be between 16-18 years of age.

If you have less than 50 employees there is no requirement to contribute 5% for 16 to 18 year olds only. (still applies to 19+)

If the person is 19 or over a 5% contribution would be required which is £175. The £175 can be paid over 10 monthly payments if desired. This would be at a cost of £17.50 a month for 10 months.

However, if the organisation has a national wage bill of over £3 million, then you would be a levy paying customer and training would be 100% funded. More information regarding Levy can be found here.

Download our Prospectus

Click here to download the Customer Service Practitioner prospectus!

CS Apprenticeship Prospectus

Where can I get Started?

If you’re an employer or apprentice candidate and you want more information, contact our head office on 01132 866453 and select extension 1 in order to speak to a member of our Career Development Team. Alternatively, fill out our contact form here.

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